Frequently Asked Questions

Helpful answers. We are here to help.

Find answers about Freerangers, our products, ordering, membership and how to get the support you need.

Still have a question?

Send our team a short message and we will do our best to help clearly and fairly.

Contact Support

Helpful Information

Everything you need to know, made clear.

Browse the sections below for clear information about the marketplace, products, orders and the Freerangers community.

01

About Freerangers

Our marketplace and mission

Learn why Freerangers was created and what the marketplace is here to support.

What is the Freerangers Marketplace?

Freerangers is a curated New Zealand marketplace bringing together trusted products for everyday routines, family living and general wellbeing.

Why was Freerangers Marketplace created?

It was created to make it easier for New Zealand customers to find useful, carefully selected products from one trusted place.

What does shop better and live freer mean?

It reflects a practical approach to making better choices, supporting trusted suppliers and taking greater responsibility for everyday wellbeing.

02

Products

Products and selection

Find information about our categories, suppliers and how products are chosen.

What types of products are available?

The marketplace includes selected supplements, smoothies, nutrition products, oils, pantry essentials, body care products and practical lifestyle ranges.

Are all products made in New Zealand?

Some products are made in New Zealand, while others come from carefully selected suppliers and partner brands.

How are products selected?

Products are considered for quality, reliability, usefulness and alignment with practical everyday living.

03

Product information

Wellbeing and responsible use

General guidance about product information and when to seek professional advice.

Are Freerangers products intended to treat health conditions?

No. Product information is general and is not a substitute for medical advice, diagnosis or treatment.

Can I use the products while pregnant or taking medication?

Speak with a qualified health professional before using supplements or functional food products if you are pregnant, breastfeeding, taking medication or managing a health condition.

Is the website information medical advice?

No. Website information is provided for general education and product information and should not replace individual professional advice.

04

Orders & checkout

Ordering with confidence

Helpful information about placing an order, accounts and discount codes.

How do I place an order?

Choose your products, add them to your cart and continue through checkout. You can review the order before completing payment.

Do I need an account to order?

An account may not be required, but it can make future checkout faster and help you keep track of order details.

Where do I enter a discount code?

Enter the code during checkout and confirm that it has been applied before you complete the purchase.

05

Freerangers community

Membership and connection

Learn about the community, member updates and the wider Freerangers mission.

What is the Freerangers Community?

It is a growing community centred on better choices, practical action, resilience and stronger New Zealand families.

What do members receive?

Members may receive selected offers, product updates, early access and practical articles for everyday living.

Can I unsubscribe from emails?

Yes. Every marketing email includes an option to unsubscribe at any time.

Could not find your answer?

Contact the Freerangers team and include any helpful details so we can guide you to the right next step.

Contact our team