Simple shipping.Fair returns.

Free shipping is available on orders over $119. For orders below this amount, shipping is calculated at checkout based on the order and delivery address.

Orders placed before 3 PM on a business day are prepared as quickly as possible. Orders placed after 3 PM, on weekends or public holidays are usually processed on the next business day.

Most New Zealand orders are delivered within a few working days after dispatch. Rural addresses, high-volume periods, public holidays and courier delays may add extra time.

Where tracking is available, you will receive tracking details by email once your order has been dispatched.

Please contact us as soon as possible. If your order has not yet been dispatched, we will do our best to update the delivery address. Once an order has shipped, changes may not be possible.

Change-of-mind returns may be accepted when the item is unopened, unused, in its original packaging and returned within a reasonable time after delivery. Return shipping for change-of-mind returns is the customer’s responsibility.

For safety and hygiene reasons, we cannot usually accept returns for opened consumables, opened supplements, personal care products, clearance items or products that have been used, damaged or removed from their original packaging, unless the item is faulty.

Please contact us as soon as possible with your order number and photos of the item, packaging and shipping label. We will review it and arrange a practical solution, such as a replacement, refund or store credit where appropriate.

Once the returned item has been received and checked, approved refunds are processed back to the original payment method. Original shipping fees are not usually refunded unless the return is due to a fault or fulfilment error.

Practitioner-only products may have additional access, fulfilment and return conditions. Please contact us before ordering or returning these items if you are unsure.