Shipping & Delivery
Do you offer free shipping?
Yes. Free New Zealand shipping is available on orders over $120.
How long does order processing take?
Orders take 2–3 working days to process and confirm.
Once your order has been confirmed, you will receive an email with your order summary and tracking
number.
When are orders shipped?
Shipments are picked up every Monday and Friday.
After you receive your confirmation email, your order should arrive within 3–7 working days, depending on your location.
Will I receive tracking information?
Yes. Once your order has been processed and confirmed, you will receive an email with your order
summary and tracking number.
Do you ship outside New Zealand?
The marketplace is focused on New Zealand customers.
For international shipping questions, please contact the FreeRangers team before placing your order.
Returns & Support
What should I do if there is a problem with my order?
Please contact the FreeRangers team as soon as possible with your order details.
Include your name, order number, and a clear description of the issue so the team can help you
quickly.
Email: admin@freerangers.co.nz
Can I return a product if there is a problem?
Yes. If your product is faulty, damaged, unsafe, not as described, or does not meet consumer guarantees, please contact us so we can help.
This does not limit your rights under the Consumer Guarantees Act 1993.
Do you accept change-of-mind returns?
Please contact us at admin@freerangers.co.nz with your order details.
Change-of-mind returns may be handled at our discretion, but your rights under the Consumer Guarantees Act 1993 still apply.
Who can I contact for help?
You can contact FreeRangers by email at:
admin@freerangers.co.nz
You can also contact us by phone on:
+64 274 930 979
